Shipping policy

At Nia Mae, each order is carefully prepared and dispatched from our UK or US warehouse.

Shipping

For UK and US orders, please allow 1–3 business days for processing, followed by 5–7 business days for delivery. Once your order has been shipped, you will receive tracking details via email.

For all other international orders, delivery times vary depending on the destination and local carrier.

If you require your order sooner, please contact our Customer Care team before placing your order and we will do our best to accommodate your request.

US Orders & Customs

To make your Nia Mae experience easier, we now have a dedicated US warehouse.

All US orders are dispatched domestically from our US warehouse and are charged at local US shipping rates. This also means that US customers can enjoy a simpler returns and exchanges process without the international customs charges that may otherwise apply.

International Customs & Duties

For orders shipped outside the UK and US, all applicable customs duties and import taxes are paid by Nia Mae. You will not be responsible for additional customs or import charges upon delivery, unless otherwise stated at checkout.

Nia Mae works with our international shipping partners to ensure that applicable duties and taxes are handled as part of the delivery process.

Please note that delivery times may vary depending on the destination country and local customs or carrier processes. Nia Mae is not responsible for delays caused by customs or local authorities.

Returns

We hope you love your Nia Mae piece. If you wish to return your order, returns must be requested and sent back within 14 days of delivery.

Returned items must be unworn, in their original condition and with all original tags and packaging attached. Items that do not meet our returns requirements may not be accepted.

UK Returns

UK returns can be arranged through our online returns portal.

US & International Returns

For US and international returns, please contact our Customer Care team, who will provide you with the relevant returns instructions.

Exchanges

If you would like to exchange your item, please contact our Customer Care team within 14 days of delivery. Exchanges are subject to availability.

Order Cancellations

Orders can be cancelled within 24 hours of being placed.

To request a cancellation, please email us at support@niamae.com and we will be happy to assist.

Still Have Questions?

If your question hasn't been answered above, feel free to contact us at support@niamae.com.

Our customer support team aims to respond within 3 business days and will be happy to assist you.