Shipping policy

Shipping

For all orders please allow 5–7 business days for processing, followed by 1–3 business days for delivery. Once your order has been shipped, you will receive tracking details via email.

If you require your order sooner, please contact our Customer Care team before placing your order and we will do our best to accommodate your request.

International Shipping & Customs

All Nia Mae London orders are dispatched from the UK.

Please note that international orders may be subject to customs duties, import taxes and other fees, which are not included in your order total. These charges are the responsibility of the customer and must be paid upon delivery. As fees vary by destination, we recommend contacting your local customs office before placing your order for further information.

If you choose to refuse delivery due to unpaid customs duties or import fees, any return shipping costs incurred will be deducted from your refund.

Returns

We hope you love your Nia Mae piece. If you wish to return your order, returns must be requested and sent back within 14 days of delivery.

Returned items must be unworn, in their original condition and with all original tags and packaging attached. Items that do not meet our returns requirements may not be accepted.

Please contact our Customer Care team at support@niamae.com, who will provide you with the relevant returns instructions.

Exchanges

If you would like to exchange your item, please contact our Customer Care team within 14 days of delivery. Exchanges are subject to availability.

Order Cancellations

Orders can be cancelled within 24 hours of being placed.

To request a cancellation, please email us at support@niamae.com and we will be happy to assist.

Still Have Questions?

If your question hasn't been answered above, feel free to contact us at support@niamae.com.

Our customer support team aims to respond within 3 business days and will be happy to assist you.